Option 1: Prepaid Card management through the Pockets app.
Steps for using the features:

  • Download and sign up on the Pockets app with the mobile number registered for the Prepaid Card
  • Select the Prepaid Card option as shown in
  • Select the card number. The Prepaid Card along with the features below can be seen as shown in
    • Unblock / Block your Card
    • Set the Prepaid Card PIN
    • Set limits
  • Press the third toggle button to "Set Limits"
  • Press YES / NO on the toggle button to enable / disable the POS/ECOM transactions

Option 2: Multiwallet Card management through IVR
This includes Enabled/Disabled ECOM transactions
Steps for using the features:

  • Call the new Customer Care number at 02250405238
  • Select language
  • Press 1 for a Prepaid Card
  • Enter the card number followed by the PIN. There will be a prompt regarding the balance available on the card
  • Listen to IVR and press 3 for managing the Prepaid Card limit.

Option 3: Self Care Portal

Option available in the Self Care Portal for enabling Ecom transactions.

Kindly reach out to us on mwccts@icicibank.com if you have any query related to your Multi Wallet Card.